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Restructuring & Rescheduling and Moratorium

Published time: 2020-07-21

China Construction Bank (Malaysia) Berhad (“the Bank”) continue offering assistance to customers

who are affected by the COVID-19.

 

The affected customer will be eligible for a Restructuring & Rescheduling (“R&R”) and temporary

deferment (“Moratorium”) to repay their financing / loan to ease their burden. 

 

Any customers having an issue with repaying their financing / loans, working capital or cash flows

please feel free to discuss with the Relationship officer in charge of the matter.

 

Eligibility

1. Customers that are financially affected by the COVID-19.

2. Each request will be reviewed on a case-to-case basis.

Types of Financing / Loans

All existing loans / financing facilities.

Moratorium Package

The deferment package is a deferment of interest / instalment servicing up to certain months, approved by the Bank without incurring any penalties. 

Restructuring & Rescheduling (“R&R”)

Customers are allowed to R&R their financing / loans subject to the Bank’s

standard internal credit policies and assessment.

 

Reporting of CCRIS

No impact on CCRIS records during the Moratorium period granted by

the Bank.

Operating Hours and Helpdesk

The Bank operating hours as follows:-

Monday to Friday

9:00am to 6:00pm

 

Customer Hotline

+603 2160 1916 (Ms Ho Lee Lee)

+603 2160 1909 (Ms Lee Pei Tyng)

+603 2160 1961 (Customer Service)

Email Address: RM@my.ccb.com

 

 

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